Doncaster Sheffield Airport issues advice to holidaymakers amid travel chaos

The start of half-term sees the summer travel season kick off, and this year it has come at the same time as an increase in demand for holidays following the lifting of coronavirus restrictions earlier this year.

Last week, travellers across the country faced long queues at airports, while companies such as easyJet and TUI have been cancelled.

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Doncaster Sheffield Airport

At Doncaster Sheffield Airport, passengers who waited into the early hours for a delayed flight to Antalya, Turkey at 6.55pm last night, had their flight eventually cancelled after it was pushed back until 11pm.

However on Monday (May 30), the airport has assured its customers to follow their allotted check-in times to avoid delays.

A spokesperson for Doncaster Sheffield Airport said: “It is really important to us that our customers have a great experience when they travel with us and Doncaster Sheffield Airport continues to strive towards delivering an easy, friendly and relaxed service for our passengers.

“We do advise that customers follow their allotted check-in times and the majority of our passengers have started their holiday without delay.”

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For those who are travelling from Manchester Airport, it is still advisable to arrive three hours before their flight.

A spokesperson said: “We are aware of challenges being faced by a number of airlines and handling agents, which is leading to delays at check-in and baggage reclaim for some passengers.

“Passengers are advised to direct any questions or concerns about these issues, or anything relating to their flight, to their airline, who will be best placed to respond.

“However, this is not the experience we want passengers to have at Manchester Airport and we are sorry to hear customers have faced disruption.

“We are in contact with the senior management teams of the relevant airlines and ground handlers to understand the cause of these issues, and to support their efforts to resolve them as quickly as possible.

“It remains our advice that passengers should arrive three hours before their flight and to be as prepared as they can be for their journey through the airport.”

Meanwhile, travel company TUI has apologised to its customers who have experienced flight delays in recent days, with half-term holidays remaining ‘an incredibly busy period’.

It also stressed that its programme today is not impacted by cancellations.

A spokesperson said: “Our priority is always to take customers on holiday safely. While flight delays and cancellations with us are rare, unfortunately the sudden increase in people going on holidays combined with various operational and supply chain issues, has meant that a small number of our flights have been impacted.

“Our teams have been working tirelessly to support affected customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments.

“We continue to work closely with our airport partners to monitor the situation and provide the best possible holiday experience for our customers.”

As for easyJet, its flying programme from Manchester Airport is running as scheduled.