Hundreds of passengers are still grounded overseas after TUI announced a “small number” of flight issues during the weekend. The UK’s largest tour operator said “various operational and supply chain issues” were to blame for the flight cancellations.
Its airline, TUI Airways, said a combination of factors had caused significant operations disruption. A spokesperson said: “We would like to apologise for the inconvenience to customers who have experienced flight delays or a flight cancellation.
“Delays have been caused due to a combination of factors and we are doing everything we can to keep customers updated, and will provide refreshments and, where appropriate, provide hotel accommodation. Where we have made the difficult decision to cancel a small number of flights, customers will receive a full refund within 14 days and we will contact them directly to help them try and find another holiday.
“We would like to thank our customers for their understanding and apologise for any inconvenience caused.”
It is also offering a £ 200-holiday voucher per person on future holidays for anyone who decided to travel with the company again. “We will also be refunding – in full – the total cost of your booking within 14 days,” TUI added.
Here is a summary of TUI flights on May 30 still delayed at time of publication:
TOM714 Manchester to Dalaman / Was departing 0520 GMT May 30/ Estimated to depart 0700 GMT May 31
Flights scheduled to depart on May 29, still delayed at time of publication
TOM509 Antalya to Manchester – Was departing 2230 GMT May 29/ Estimated to depart 1540 GMT May 30
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TOM2744 Manchester to Heraklion – Was departing 0655 GMT May 29/ Estimated to depart 1320 GMT May 30
TOM2745 Heraklion to Manchester – Was departing 1200 GMT May 29 / Estimated to depart 1400 May 30
TOM1798 Dublin to Reus / Was departing 0445 GMT May 29 / Estimated to depart 1745 GMT May 30
TOM1799 Reus to Dublin / Was departing 0815 GMT May 29 / Estimated to depart 2115 GMT May 30
TOM3780 Doncaster to Palma de Mallorca / Was departing 0525 GMT May 29 / Estimated to depart 1555 GMT May 30
TOM2708 Manchester to Kefalonia / Was departing 1315 GMT May 29 / Estimated to depart 0500 GMT May 31
TOM2709 Kefalonia to Manchester / Was departing 1755 GMT May 29 / Estimated to depart 0910 GMT May 31
Flight cancelled May 29
TOM850 Bristol – Sharm el Sheikh