TUI has issued an update on cancelled flights and refunds after several journeys were axed over the weekend.
The tour operator was forced to cancel flights flying from various UK airports to popular holiday destinations, including Antalya, Kos, Palma de Mallorca and Rhodes.
TUI cancelled a Glasgow to Antalya on Saturday, while several other journeys that were meant to take off over the weekend were delayed until Monday.
In an update on TUI’s website, the airline has since apologised to customers and blamed ‘a combination of factors causing significant operations disruptions’ for the cancellations.
TUI also urged customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays.
It stated that standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights.
All affected passengers will be given a £200 holiday voucher per person and a full refund.
TUI stated on its travel information page: “We would like to apologise to some of our customers who have experienced flight delays in recent days.
“As the UK’s biggest holiday company, our priority is to take customers on holiday safely. We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers.
“We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons. On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments.
“We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. Standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights.
“At some airports, we are able to offer day before bag drop and self-service bag drop. You can find more information about these services, as well as our advice for making your airport experience as smooth as possible here.”
In a further update, TUI said customers would receive a voucher and a full refund within two weeks.
TU stated: “Recently, due to a combination of factors causing significant operations disruptions, we made the difficult decision to cancel some of our flights.
“If you are affected by a flight cancellation and were travelling on a TUI package holiday, this means your whole holiday is impacted and thus cancelled.
“Please accept our sincere apologies for the inconvenience and the disappointment that this decision has caused. Please be assured that we have not taken this decision lightly.
“In accordance with EU Regulations, you are entitled to compensation payable per person. A claim can be made 72 hours after you were due to depart by visiting the site www.tui.co.uk/destinations/contact-us/flight-delays
“It is exceptionally rare that we must cancel a flight and your holiday in this way so we are extending our apology by offering a £200-holiday voucher per person and hotel that you will choose to travel with us again in the future. You should receive this voucher within 28 days.
“We will also be refund – in full – the total cost of your booking within 14 days.”
Full list of cancelled or delayed flights
Below is a list of flights which are delayed for Sunday, May 29
TOM508 Manchester to Antalya – Was departing 1655 GMT / Estimated to depart 0630 GMT 30th May
TOM509 Antalya to Manchester – Was departing 2230 GMT / Estimated to depart 1140 GMT 30th May
TOM2744 Manchester to Heraklion – Was departing 0655 GMT / Estimated to depart 1215 GMT 30th May
TOM2745 Heraklion to Manchester – Was departing 1200 GMT / Estimated to depart 2359 GMT
TOM586 Manchester to Sal – Was departing 1325 GMT / Estimated to depart 1830 GMT
TOM587 Sal to Manchester – Was departing 2050 GMT / Estimated to depart 0146 GMT 30th May
TOM2746 Manchester – Almeria / Was departing 0505 GMT/ Estimated to depart 1051GMT
TOM2747 Almeria – Manchester / Was departing 0905 GMT / Estimate to depart 1340 GMT
TOM4750 London Gatwick – Kos / Was departing 0540 GMT / Estimated to depart 1400 GMT
TOM4751 Kos – London Gatwick / Was departing 1040 GMT / Estimated to depart 1845 GMT
TOM1798 Dublin to Reus / Was departing 0445 GMT / Estimated to depart 1745 GMT 30th May
TOM1799 Reus to Dublin / Was departing 0815 GMT / Estimated to depart 2115 GMT 30th May
TOM3780 Doncaster to Palma de Mallorca / Was departing 0525 GMT / Estimated to depart 1555 GMT 30th May
TO3781 Palma de Mallorca to Doncaster / Was departing 1910 GMT / Estimated to depart 0905 GMT 30th May
FLIGHT CANCELLED 29TH MAY
TOM850 Bristol – Sharm el Sheikh
FLIGHTS CANCELLED 28TH MAY
TOM6654 Bristol – Rhodes
TOM758 Birmingham – Antalya
TOM628 Gatwick – AntalyaTOM1650 Dublin – Rhodes
TOM2680 Manchester – Kos
TOM5658 Stansted – Paphos
TOM6622 Cardiff – Rhodes
TOM654 Glasgow – Antalya
TOM1682 Cork – Palma de Mallorca
TOM6676 Bristol – Paphos
Please refer to TUI’s flight status page for the latest information https://www.tui.co.uk/flight/arrivals-and-departures
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