TUI makes U-turn after food and drink service scrapped on a number of flights

TUI has backtracked after warning passengers they were suspending food and drink on a number of flights.

The airline operator revealed the sudden change to their service on May 5, which meant they would no longer serve hot and cold meals or sandwiches due to staff shortages.

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TUI has backtracked after telling passengers food services would be suspended on some of their flightsCredit: Reuters

The changes, which also included snacks and drinks on shorter flights, were to affect 15 airports across the country, and the airline advised passengers to bring on their own food.

This included those travelling from airports such as Birmingham, London Luton, Bristol and Manchester.

However, they have since confirmed the situation has been “resolved” and that food and drink service will resume.

The TUI website states: “We can confirm that the issue has now been resolved and the catering offer on board our flights will resume as normal from [today].

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“We know how much our customers value the ability to purchase food and drinks on board and we thank them for their patience and understanding.”

Their statement previously said that “due to staff shortages with our catering supplier, there will be no hot and cold meals or sandwiches, and a limited offering of snacks and drinks, available onboard Tui Airways short- and mid-haul flights over the coming days”.

They added that “customers may therefore want to bring their own food and soft drinks onboard (no alcohol permitted)”.

If you still want to take your own food on a flight, we’ve explained the food you are allowed to take through airport security with you.

And there are also five things you should never eat at the airport before your flight.

Last month, TUI also updated its advice for passengers regarding their passports.

A number of holidaymakers have been caught out at the airport after realising their passports were not valid.

The travel company and airline informed customers that many non-EU countries require at least six months of validity on their passports from the date they arrive.

The email read: “It may be a while since you’ve been on holiday abroad, so we want to ensure you don’t encounter any issues with your passports.”

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TUI also reminded holidaymakers that most European destinations require visitors to have three months validity on passports from the day they travel home.

On top of this, all passports must be no more than 10 years old on the date that visitors enter a destination.

TUI passengers will no longer have to take their own food and drink onboard

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TUI passengers will no longer have to take their own food and drink onboardCredit: Reuters


https://www.thesun.co.uk/travel/18529147/tui-flights-food-drink-service/